Patients & Visitors

Empowering patients and visitors with knowledge for a safer and healthier hospital experience

Patient & Family Rights and Responsibilities
  • Rights to be treated with respect for personal dignity and privacy during examination, procedure and treatment. 
  • Right to receive complete information about his/her diagnosis, investigations, treatment plans, alternative treatments, progress and healthcare needs in an understandable language.
  • Right to refuse treatment and to seek a second opinion with other doctors.
  • Right to know the identity of individuals providing service.
  • Right to be informed of the rights of patients and family.
  • Right to know the hospital rules and regulations.
  • Right to access his/her clinical records.
  • Right to respect for special preferences, spiritual and cultural needs.
  • Right to treat patient information as confidential.
  • Right to know the expected cost of treatment.
  • Right to complain and receive information on how to voice a complaint. 
  • Right to be informed consent before anaesthesia, transfusion of blood and blood components, surgery, any invasive / high risk procedure / treatment and initiation of any research protocol.
  • Right to be protected from physical or verbal abuse and neglect.
  • Provide complete and accurate information about his / her health, both past and present.
  • Provide complete and accurate demographic information including phone numbers.
  • Comply with the visitor policies to ensure the right and comfort of all patients. Be considerate of noise levels, privacy & safety and comply with the no-smoking policy.
  • Treat hospital staff, other patients, and visitors with courtesy and respect.
  • To be on time for appointments and to inform about cancellation or rescheduling of appointments in advance.
  • Provide complete and accurate information for insurance claims.
  • To follow the prescribed treatment plan carefully and comply with the instructions given.
  • To accept the measures taken by the hospital to ensure personal privacy and confidentiality of medical records.
  • To attend follow-up appointments as requested.
  • Not to take any medications without the knowledge of doctors/healthcare professionals.
  • Not to give medication prescribed for him/her to others.
  • To pay bills for the services rendered in a timely manner as per the hospital policies.


Visitors Guide
  • Visiting time for rooms/wards: 11:00 am to 12:00 pm and from 5:00 pm to 7:00 pm
  • Visiting time for ICUs: 11:00 am to 12:00 pm and from 5:00 pm to 6:00 pm
  • Visitors are allowed for only 10 minutes during the visiting time
  • Only two attendants are allowed in rooms/wards during the visiting time
  • Only one attendant is allowed in ICUs during the visiting time
  • No outside food is allowed for the safety of the patients.